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iDash for CMS

iDash for CMS is a monitoring application of your Contact Center operations where you can view your locations ...

Free

Store review

iDash for CMS is a monitoring application of your Contact Center operations where you can view your locations and skills statistics, no matter where you are. Here is the list of real-time statistics presented with this app. We will be adding new features based on your feedbacks with the upcoming updates.

Agents Available
Agents in ACD Call
Agents in ACW
Agents in AUX
Agents in Ringing
Agents in Other
Calls Waiting
Abandoned Calls
Average Answer Time
Average Talk Time
Oldest Call Waiting
ACD Calls in Period

With iDash for CMS you can easily manage your supervisor users by server-side. You can choose which supervisor user will see which locations and skills.

Monitor Avaya CMS Real-time Data with 5 seconds interval!
Thanks to our CMS Bridge Service, it is possible to use iDash for CMS also with low-bandwidth Edge Network Connection.

This application only works with a Separate Server Solution developed by Empatel and requires data connection like Wi-fi, 3G or Edge. Your data connection may be charged by the Cellular Service Provider.

Store rating

5

out of

1 reviews

Size

14.6 MB

Last update

June 18, 2020

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