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Field Desk 4

Outstanding service in the field is the key to customer satisfaction. The Broom Street "Field Desk" mobile app...

Free

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Outstanding service in the field is the key to customer satisfaction. The Broom Street "Field Desk" mobile app for QAD gives field engineers anywhere, anytime access to relevant information from mobile devices. By bringing the right resources, knowledge, and information to the point of interaction, you can enhance the productivity of your field service engineers and improve the efficiency of service operations, while maximizing value from your QAD SSM Application.

Business Challenges:
Deliver exceptional field service and maintain profitability
Improve efficiency and productivity of field service engineers
Make optimal use of Resources
Get Timely and accurate information from the field

Business Benefits:
Raise customer satisfaction by meeting Service Level Agreements
Increase productivity of field service engineers
Lower Costs
Manage Spare Parts Inventory
Capture high quality Data with Real/Time Data collection at customer sites

Features:
Alerts:
o Notify Engineers of New Service Calls to Accept/Reject
o Notify status of Material Orders
Review Calls:
o Empower Engineers to view Critical Call Information to make timely decisions
Record Activity:
o Record Call Activity such as ETA/Arrival/Labor/Expenses/Faults/Notes
GPS Integration:
o Integrate GPS Capabilities of Device to Route you to the call
Record Images:
o Using your Mobile Device Record/Capture Images related to your call
Order Inventory:
o Need spare parts? Use your mobile Device to Order Inventory
Review Inventory:
o Review your Field Service inventory and Make Cycle Count Adjustments as Needed
Install Base:
o Review/Update your Installed Base Records

Size

31.3 MB

Last update

June 16, 2020

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