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KACE GO

Due to app publishing requirement changes, future versions need to be made in a different store listing. Pleas...

Free

Store review

Due to app publishing requirement changes, future versions need to be made in a different store listing. Please use https://play.google.com/store/apps/details?id=com.kace.k1mobile instead, it will be updated for SMA releases 9.1 and beyond.

The KACE GO app was created to provide access to the KACE SMA Appliance from any location, enabling IT professionals to remain effective from all corners of the workplace, across multiple office locations and even while on the road. Now IT administrators can review and respond to real-time service desk and monitoring notifications, examine inventory details and deploy software on-the-go. With the KACE GO app, IT administrators are freed from the traditional constraints of a keyboard and mouse, and are empowered to provide service and systems management support that is agile enough to keep up with the influx of new technology. While the primary functionality of the app is designed for IT administrators, it also allows end users to submit service desk tickets, access the Knowledge Base and check on existing ticket status using their mobile devices.

Note: this product requires the KACE SMA 7.0 or higher to operate. VPN connectivity may be required depending on your network configuration, you can use your preferred VPN solution to connect when you are not on the local network.

Capabilities for KACE SMA administrators

The KACE GO app gives KACE SMA administrators the following capabilities.
Create, review, update, clone, delete, and resolve a service desk ticket
Search for a ticket or a computer system
Sort tickets by age, priority, owner, and status
View attachments on tickets
Attach photos to ticket comments
Add a comment to a service desk ticket
View ticket history
Add comments to a ticket
Add work entries to a ticket
Search for Knowledge Base articles
Include a Knowledge Base article while troubleshooting an issue
Receive real-time alerts of ticket events through push notifications
Set what times of day to receive push notifications
Search and distribute active managed installations
Search for and run scripts
View and update ticket history and various fields
Launch phone dialer or email client from within service desk tickets
View detailed inventory information
View tickets associated with a machine or asset
View systems associated with a ticket
Launch Dell Quick Resource Locator from within GO
Receive server monitoring alerts from the K1000
View monitoring alert details and sort alerts
Create service desk tickets from monitoring alerts
Create, review, update, and delete an asset
Scan a barcode to lookup / create a new asset

Capabilities for KACE SMA end-users
The KACE GO app gives KACE SMA end-users the following capabilities:
Create, review, or update a service desk ticket
Search for a previously submitted ticket
Sort tickets by age, priority, owner, and status
View attachments on tickets
Attach photos to ticket comments
Receive real-time alerts of ticket events through push notifications
Set what times of day to receive push notifications
Launch phone dialer or email client from within service desk tickets
View knowledge base articles

Size

758.0 KB

Last update

Jan. 28, 2020

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